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Troubleshooting
Are you having issues with Kosy? We have the answers to your questions!


I'm having problems with Remote Desktop
I'm having trouble with Kosy in incognito tab
How do I find my subscription receipt or invoice?
I received a system error: ffmpeg.dll not found
Which OS am I using?
My screen isn't centered when I zoom
How do I pin Kosy to the taskbar?
How do I kick a guest from the office?
How do I give a guest member access?
How can I be reminded to use Kosy?
My desktop app isn't updating to the newest version
I'm having trouble using Kosy on my mobile device
I'm having trouble using Kosy on my browser
How can I book a room in Kosy?
Control microphone sensitivity
Video/Audio quality isn't good
My device has trouble running Kosy
How do I configure my firewall / VPN to allow Kosy?
How do I log out?
I didn't get my login code!
My login code is not working
My notifications are not working
I’m having trouble staying connected
Screen sharing is not working
I want to change my e-mail address
I can't see or hear my teammates
My camera and/or microphone are not working
Does my kosy office have a physical mailbox or address?
My device slows down when using Kosy.