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Troubleshooting
Troubleshooting
Are you having issues with Kosy? We have the answers to your questions!
17 articles in this collection
Written by
Yanis Mellata
and
Anna Walschaerts
I'm having trouble connecting to my colleagues with Remote Desktop
I'm having troubles with sound, camera and microphone using remote access desktop
Written by
Anna Walschaerts
Updated over a week ago
Basic controls
The basic controls to get by in your Kosy Office floors, from moving to taking a seat
Written by
Anna Walschaerts
Updated over a week ago
I can't share my screen on Chrome/Mac
I'm having trouble sharing my screen using chrome on mac.
Written by
Anna Walschaerts
Updated over a week ago
How can I be reminded to use Kosy?
I want to use kosy, but I sometimes forget to open it.
Written by
Anna Walschaerts
Updated over a week ago
How can I book a room in Kosy?
booking a room
Written by
Yanis Mellata
Updated over a week ago
Video/Audio quality isn't good
What to do when your video or audio quality is not good.
Written by
Anna Walschaerts
Updated over a week ago
My device has trouble running Kosy
Why your device may have trouble while running Kosy.
Written by
Anna Walschaerts
Updated over a week ago
How do I configure my firewall / VPN to allow Kosy?
How to configure firewall and VPN to allow Kosy
Written by
Yanis Mellata
Updated over a week ago
How do I log out?
How you can log out of your Kosy account.
Written by
Anna Walschaerts
Updated over a week ago
I didn't get my login code!
You didn't receive your login code in your mailbox
Written by
Anna Walschaerts
Updated over a week ago
My login code is not working
You received a login code in your mail, but it is not working.
Written by
Anna Walschaerts
Updated over a week ago
My notifications are not working
Are you not receiving any browser notifications from Kosy?
Written by
Yanis Mellata
Updated today
I’m having trouble staying connected
You are experiencing trouble seeing the camera or hearing the microphone of someone else, or they can't hear or see yours.
Written by
Anna Walschaerts
Updated over a week ago
Screen sharing is not working
Are you having trouble sharing your screen?
Written by
Yanis Mellata
Updated over a week ago
I want to change my e-mail address
You don't use your old e-mail address or signed up with the wrong one. How do you change it?
Written by
Anna Walschaerts
Updated over a week ago
I am having trouble seeing or hearing my teammates
Are you having trouble seeing or hearing your teammates? Is your connection unstable?
Written by
Yanis Mellata
Updated over a week ago
My camera and/or microphone are not working
Is your camera or microphone not working?
Written by
Yanis Mellata
Updated over a week ago