Kosy

I'm having troubles with sound, camera and microphone using remote access desktop

I'm having problems with Remote Desktop

When using kosy in incognito mode, I can't access it or it's not working well.

I'm having trouble with Kosy in incognito tab

I need a receipt or invoice of my subscription.

How do I find my subscription receipt or invoice?

Kosy app suddenly won't start anymore and shows this error

I received a system error: ffmpeg.dll not found

Which OS am I using?

When I zoom, I don't see my avatar. The screen isn't centered with the avatar in the middle.

My screen isn't centered when I zoom

I want to lock the Kosy app to the taskbar

How do I pin Kosy to the taskbar?

I want to kick someone out of the office.

How do I kick a guest from the office?

I want to give a guest membership of my office, or I am a guest and want to request access.

How do I give a guest member access?

I want to use kosy, but I sometimes forget to open it.

How can I be reminded to use Kosy?

The desktop app should update automatically, but it's not.

My desktop app isn't updating to the newest version

I'm having trouble using Kosy on my mobile device

Kosy doesn't work well on the browser I'm using

I'm having trouble using Kosy on my browser

How can I book a room in Kosy?

Decrease background noise, sound, audio sensitivity of your microphone

Control microphone sensitivity

What to do when your video or audio quality is not good.

Video/Audio quality isn't good

Why your device may have trouble while running Kosy.

My device has trouble running Kosy

How to configure firewall and VPN to allow Kosy

How do I configure my firewall / VPN to allow Kosy?

How you can log out of your Kosy account.

How do I log out?

You didn't receive your login code in your mailbox

I didn't get my login code!

You received a login code in your mail, but it is not working.

My login code is not working

I'm not receiving notifications and am missing messages or invitations

My notifications are not working

You are experiencing trouble seeing the camera or hearing the microphone of someone else, or they can't hear or see yours.

I’m having trouble staying connected

Are you having trouble sharing your screen?

Screen sharing is not working

You don't use your old e-mail address or signed up with the wrong one. How do you change it?

I want to change my e-mail address

One or more of my teammates has their camera or microphone active and I can't see or hear them.

I can't see or hear my teammates

Is your camera or microphone not working?

My camera and/or microphone are not working

Is there a physical address or mailbox linked to my virtual office? How do I find it?

Does my kosy office have a physical mailbox or address?

Tips to lower CPU and memory usage that may slow down your device.

My device slows down when using Kosy.

Anna Walschaerts

Yanis Mellata

Are you having issues with Kosy? We have the answers to your questions!

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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