Troubleshooting

Are you having issues with Kosy? We have the answers to your questions!

Yanis Mellata avatar Anna Walschaerts avatar
17 articles in this collection
Written by Yanis Mellata and Anna Walschaerts

I'm having trouble connecting to my colleagues with Remote Desktop

I'm having troubles with sound, camera and microphone using remote access desktop
Anna Walschaerts avatar
Written by Anna Walschaerts
Updated over a week ago

Basic controls

The basic controls to get by in your Kosy Office floors, from moving to taking a seat
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Written by Anna Walschaerts
Updated over a week ago

I can't share my screen on Chrome/Mac

I'm having trouble sharing my screen using chrome on mac.
Anna Walschaerts avatar
Written by Anna Walschaerts
Updated over a week ago

How can I be reminded to use Kosy?

I want to use kosy, but I sometimes forget to open it.
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Written by Anna Walschaerts
Updated over a week ago

How can I book a room in Kosy?

booking a room
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Written by Yanis Mellata
Updated over a week ago

Video/Audio quality isn't good

What to do when your video or audio quality is not good.
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Written by Anna Walschaerts
Updated over a week ago

My device has trouble running Kosy

Why your device may have trouble while running Kosy.
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Written by Anna Walschaerts
Updated over a week ago

How do I configure my firewall / VPN to allow Kosy?

How to configure firewall and VPN to allow Kosy
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Written by Yanis Mellata
Updated over a week ago

How do I log out?

How you can log out of your Kosy account.
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Written by Anna Walschaerts
Updated over a week ago

I didn't get my login code!

You didn't receive your login code in your mailbox
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Written by Anna Walschaerts
Updated over a week ago

My login code is not working

You received a login code in your mail, but it is not working.
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Written by Anna Walschaerts
Updated over a week ago

My notifications are not working

Are you not receiving any browser notifications from Kosy?
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Written by Yanis Mellata
Updated today

I’m having trouble staying connected

You are experiencing trouble seeing the camera or hearing the microphone of someone else, or they can't hear or see yours.
Anna Walschaerts avatar
Written by Anna Walschaerts
Updated over a week ago

Screen sharing is not working

Are you having trouble sharing your screen?
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Written by Yanis Mellata
Updated over a week ago

I want to change my e-mail address

You don't use your old e-mail address or signed up with the wrong one. How do you change it?
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Written by Anna Walschaerts
Updated over a week ago

I am having trouble seeing or hearing my teammates

Are you having trouble seeing or hearing your teammates? Is your connection unstable?
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Written by Yanis Mellata
Updated over a week ago

My camera and/or microphone are not working

Is your camera or microphone not working?
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Written by Yanis Mellata
Updated over a week ago