Troubleshooting

I'm having problems with Remote Desktop

I'm having troubles with sound, camera and microphone using remote access desktop

Written by Anna Walschaerts
Updated over a week ago

I'm having trouble with Kosy in incognito tab

When using kosy in incognito mode, I can't access it or it's not working well.

Written by Anna Walschaerts
Updated over a week ago

Basic controls

The basic controls to get by in your Kosy Office floors, from moving to taking a seat

Written by Anna Walschaerts
Updated over a week ago

I can't share my screen on Chrome/Mac

I'm having trouble sharing my screen using chrome on mac.

Written by Anna Walschaerts
Updated over a week ago

Which OS am I using?

How can I know which OS I am using?

Written by Anna Walschaerts
Updated over a week ago

My screen isn't centered when I zoom

When I zoom, I don't see my avatar. The screen isn't centered with the avatar in the middle.

Written by Anna Walschaerts
Updated over a week ago

How do I pin Kosy to the taskbar?

I want to lock the Kosy app to the taskbar

Written by Anna Walschaerts
Updated over a week ago

How do I kick a guest from the office?

I want to kick someone out of the office.

Written by Anna Walschaerts
Updated over a week ago

How do I give a guest member access?

I want to give a guest membership of my office, or I am a guest and want to request access.

Written by Anna Walschaerts
Updated over a week ago

How can I be reminded to use Kosy?

I want to use kosy, but I sometimes forget to open it.

Written by Anna Walschaerts
Updated over a week ago

My desktop app isn't updating to the newest version

The desktop app should update automatically, but it's not.

Written by Anna Walschaerts
Updated over a week ago

I'm having trouble using Kosy on my mobile device

mobile device, tablet, ipad, iphone

Written by Anna Walschaerts
Updated over a week ago

I'm having trouble using Kosy on my browser

Kosy doesn't work well on the browser I'm using

Written by Anna Walschaerts
Updated over a week ago

How can I book a room in Kosy?

booking a room

Written by Yanis Mellata
Updated over a week ago

Video/Audio quality isn't good

What to do when your video or audio quality is not good.

Written by Anna Walschaerts
Updated over a week ago

My device has trouble running Kosy

Why your device may have trouble while running Kosy.

Written by Anna Walschaerts
Updated over a week ago

How do I configure my firewall / VPN to allow Kosy?

How to configure firewall and VPN to allow Kosy

Written by Yanis Mellata
Updated over a week ago

How do I log out?

How you can log out of your Kosy account.

Written by Anna Walschaerts
Updated over a week ago

I didn't get my login code!

You didn't receive your login code in your mailbox

Written by Anna Walschaerts
Updated over a week ago

My login code is not working

You received a login code in your mail, but it is not working.

Written by Anna Walschaerts
Updated over a week ago

My notifications are not working

I'm not receiving notifications and am missing messages or invitations

Written by Yanis Mellata
Updated over a week ago

I’m having trouble staying connected

You are experiencing trouble seeing the camera or hearing the microphone of someone else, or they can't hear or see yours.

Written by Anna Walschaerts
Updated over a week ago

Screen sharing is not working

Are you having trouble sharing your screen?

Written by Yanis Mellata
Updated over a week ago

I want to change my e-mail address

You don't use your old e-mail address or signed up with the wrong one. How do you change it?

Written by Anna Walschaerts
Updated over a week ago

I am having trouble seeing or hearing my teammates

Are you having trouble seeing or hearing your teammates? Is your connection unstable?

Written by Yanis Mellata
Updated over a week ago

My camera and/or microphone are not working

Is your camera or microphone not working?

Written by Yanis Mellata
Updated over a week ago