Troubleshooting
Are you having issues with Kosy? We have the answers to your questions!
29 articles
Written by Anna Walschaerts and Yanis Mellata


I'm having problems with Remote Desktop
I'm having troubles with sound, camera and microphone using remote access desktop
Written by Anna Walschaerts. Updated over a week ago
I'm having trouble with Kosy in incognito tab
When using kosy in incognito mode, I can't access it or it's not working well.
Written by Anna Walschaerts. Updated over a week ago
How do I find my subscription receipt or invoice?
I need a receipt or invoice of my subscription.
Written by Anna Walschaerts. Updated over a week ago
I received a system error: ffmpeg.dll not found
Kosy app suddenly won't start anymore and shows this error
Written by Anna Walschaerts. Updated over a week ago
Which OS am I using?
How can I know which OS I am using?
Written by Anna Walschaerts. Updated over a week ago
My screen isn't centered when I zoom
When I zoom, I don't see my avatar. The screen isn't centered with the avatar in the middle.
Written by Anna Walschaerts. Updated over a week ago
How do I pin Kosy to the taskbar?
I want to lock the Kosy app to the taskbar
Written by Anna Walschaerts. Updated over a week ago
How do I kick a guest from the office?
I want to kick someone out of the office.
Written by Anna Walschaerts. Updated over a week ago
How do I give a guest member access?
I want to give a guest membership of my office, or I am a guest and want to request access.
Written by Anna Walschaerts. Updated over a week ago
How can I be reminded to use Kosy?
I want to use kosy, but I sometimes forget to open it.
Written by Anna Walschaerts. Updated over a week ago
My desktop app isn't updating to the newest version
The desktop app should update automatically, but it's not.
Written by Anna Walschaerts. Updated over a week ago
I'm having trouble using Kosy on my mobile device
mobile device, tablet, ipad, iphone
Written by Anna Walschaerts. Updated over a week ago
I'm having trouble using Kosy on my browser
Kosy doesn't work well on the browser I'm using
Written by Anna Walschaerts. Updated over a week ago
How can I book a room in Kosy?
booking a room
Written by Yanis Mellata. Updated over a week ago
Control microphone sensitivity
Decrease background noise, sound, audio sensitivity of your microphone
Written by Anna Walschaerts. Updated over a week ago
Video/Audio quality isn't good
What to do when your video or audio quality is not good.
Written by Anna Walschaerts. Updated over a week ago
My device has trouble running Kosy
Why your device may have trouble while running Kosy.
Written by Anna Walschaerts. Updated over a week ago
How do I configure my firewall / VPN to allow Kosy?
How to configure firewall and VPN to allow Kosy
Written by Yanis Mellata. Updated over a week ago
How do I log out?
How you can log out of your Kosy account.
Written by Anna Walschaerts. Updated over a week ago
I didn't get my login code!
You didn't receive your login code in your mailbox
Written by Anna Walschaerts. Updated over a week ago
My login code is not working
You received a login code in your mail, but it is not working.
Written by Anna Walschaerts. Updated over a week ago
My notifications are not working
I'm not receiving notifications and am missing messages or invitations
Written by Yanis Mellata. Updated over a week ago
I’m having trouble staying connected
You are experiencing trouble seeing the camera or hearing the microphone of someone else, or they can't hear or see yours.
Written by Anna Walschaerts. Updated over a week ago
Screen sharing is not working
Are you having trouble sharing your screen?
Written by Yanis Mellata. Updated this week
I want to change my e-mail address
You don't use your old e-mail address or signed up with the wrong one. How do you change it?
Written by Anna Walschaerts. Updated over a week ago
I can't see or hear my teammates
One or more of my teammates has their camera or microphone active and I can't see or hear them.
Written by Yanis Mellata. Updated over a week ago
My camera and/or microphone are not working
Is your camera or microphone not working?
Written by Yanis Mellata. Updated over a week ago
Does my kosy office have a physical mailbox or address?
Is there a physical address or mailbox linked to my virtual office? How do I find it?
Written by Anna Walschaerts. Updated over a week ago
My device slows down when using Kosy.
Tips to lower CPU and memory usage that may slow down your device.
Written by Anna Walschaerts. Updated over a week ago