Troubleshooting

Are you having issues with Kosy? We have the answers to your questions!

29 articles

Written by Anna Walschaerts and Yanis Mellata

I'm having problems with Remote Desktop

I'm having troubles with sound, camera and microphone using remote access desktop

Written by Anna Walschaerts. Updated over a week ago

I'm having trouble with Kosy in incognito tab

When using kosy in incognito mode, I can't access it or it's not working well.

Written by Anna Walschaerts. Updated over a week ago

How do I find my subscription receipt or invoice?

I need a receipt or invoice of my subscription.

Written by Anna Walschaerts. Updated over a week ago

I received a system error: ffmpeg.dll not found

Kosy app suddenly won't start anymore and shows this error

Written by Anna Walschaerts. Updated over a week ago

Which OS am I using?

How can I know which OS I am using?

Written by Anna Walschaerts. Updated over a week ago

My screen isn't centered when I zoom

When I zoom, I don't see my avatar. The screen isn't centered with the avatar in the middle.

Written by Anna Walschaerts. Updated over a week ago

How do I pin Kosy to the taskbar?

I want to lock the Kosy app to the taskbar

Written by Anna Walschaerts. Updated over a week ago

How do I kick a guest from the office?

I want to kick someone out of the office.

Written by Anna Walschaerts. Updated over a week ago

How do I give a guest member access?

I want to give a guest membership of my office, or I am a guest and want to request access.

Written by Anna Walschaerts. Updated over a week ago

How can I be reminded to use Kosy?

I want to use kosy, but I sometimes forget to open it.

Written by Anna Walschaerts. Updated over a week ago

My desktop app isn't updating to the newest version

The desktop app should update automatically, but it's not.

Written by Anna Walschaerts. Updated over a week ago

I'm having trouble using Kosy on my mobile device

mobile device, tablet, ipad, iphone

Written by Anna Walschaerts. Updated over a week ago

I'm having trouble using Kosy on my browser

Kosy doesn't work well on the browser I'm using

Written by Anna Walschaerts. Updated over a week ago

How can I book a room in Kosy?

booking a room

Written by Yanis Mellata. Updated over a week ago

Control microphone sensitivity

Decrease background noise, sound, audio sensitivity of your microphone

Written by Anna Walschaerts. Updated over a week ago

Video/Audio quality isn't good

What to do when your video or audio quality is not good.

Written by Anna Walschaerts. Updated over a week ago

My device has trouble running Kosy

Why your device may have trouble while running Kosy.

Written by Anna Walschaerts. Updated over a week ago

How do I configure my firewall / VPN to allow Kosy?

How to configure firewall and VPN to allow Kosy

Written by Yanis Mellata. Updated over a week ago

How do I log out?

How you can log out of your Kosy account.

Written by Anna Walschaerts. Updated over a week ago

I didn't get my login code!

You didn't receive your login code in your mailbox

Written by Anna Walschaerts. Updated over a week ago

My login code is not working

You received a login code in your mail, but it is not working.

Written by Anna Walschaerts. Updated over a week ago

My notifications are not working

I'm not receiving notifications and am missing messages or invitations

Written by Yanis Mellata. Updated over a week ago

I’m having trouble staying connected

You are experiencing trouble seeing the camera or hearing the microphone of someone else, or they can't hear or see yours.

Written by Anna Walschaerts. Updated over a week ago

Screen sharing is not working

Are you having trouble sharing your screen?

Written by Yanis Mellata. Updated this week

I want to change my e-mail address

You don't use your old e-mail address or signed up with the wrong one. How do you change it?

Written by Anna Walschaerts. Updated over a week ago

I can't see or hear my teammates

One or more of my teammates has their camera or microphone active and I can't see or hear them.

Written by Yanis Mellata. Updated over a week ago

My camera and/or microphone are not working

Is your camera or microphone not working?

Written by Yanis Mellata. Updated over a week ago

Does my kosy office have a physical mailbox or address?

Is there a physical address or mailbox linked to my virtual office? How do I find it?

Written by Anna Walschaerts. Updated over a week ago

My device slows down when using Kosy.

Tips to lower CPU and memory usage that may slow down your device.

Written by Anna Walschaerts. Updated over a week ago