If you can't hear your colleagues, and can't use your camera while you are using remote access desktop, follow these steps to solve your problem.
Search 'Remote Desktop Connection'
Click 'Show Options'
Click the tab "Local Resources", and click 'Settings' under the 'Remote Audio' sub
Select options "Play on this computer" and "Record from this computer" and click OK to confirm.
For camera, go towards the same "Local Resources" tab, and click "More..." under the 'Local devices and resources' sub.
Select 'Video capture devices', this will select all camera's connected to your device.
Click OK to confirm.
If you are still experiencing issues, please send us an email at firstname.lastname@example.org - our support team will get back to you quickly!