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My notifications are not working
My notifications are not working
I'm not receiving notifications and am missing messages or invitations
Yanis Mellata avatar
Written by Yanis Mellata
Updated over a week ago

In order to make sure you are connected with your teammates and notified of all the great activities happening, we have a notification system that sends you browser & system notification directly through your browser, or emails if you are offline.

To make sure these are working properly and you are receiving timely notifications of what is happening in you office; make sure that all the following is in order.

First of all, during onboarding (when you visit an office for the very first time); make sure to accept all permissions.


If you are on the browser version of Kosy; and you denied access to notifications or if you aren't sure if you accepted notification permissions, try following next steps:

  • Chrome/Edge/Firefox: Click the 'lock' icon for Chrome and Edge, or the 'Sliders' icon for Firefox, at the front of the URL bar and check for 'notifications'. If this isn't enabled, enable it.

  • Mac & Windows users: Settings --> Privacy and security --> Site Settings --> Notifications and make sure that your Kosy website is not blocked. You can add your Kosy environment (e.g., in "added" websites to make sure you get all notifications.

Browser and App

You can manually allow notifications by clicking the 'gear' icon in the left side panel, and then selecting 'Notification's in the pop-up. Make sure the checkbox is checked.

There are two options here.

You can be sent email notifications if you are offline, so when you don't have Kosy open you will receive an email if someone is trying to reach you through Kosy.

Desktop notifications will send you a small pop-up at the lower-right of your screen when someone is trying to reach you in Kosy.

Another option, is the 'notify me when someone is likely trying to chat'. This option means that when someone in your vicinity enables their microphone; you will get a notification for this in case you missed it.

If you are still experiencing issues, please send us an email at - our support team will get back to you quickly!

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